Truck Centre Western Australia (TCWA) won the Volvo Group Australia (VGA) Metropolitan Dealer of the Year award for 2019. The awards were presented during the VGA’s annual dealer conference in Brisbane in January 2020.
Industry icon Max Winkless was on hand to receive the award for the Kewdale, Perth dealership.
“It’s a great honour to receive the award for Metropolitan Dealer of the Year,” TCWA Dealer Principal Phil Winkless says.
“We are proud to be part of the VGA Dealer Network and the award is recognition for a year’s worth of hard work and customer commitment from our whole team. It will be tough but we will definitely be trying to go back to back in 2020.”
Metropolitan and regional dealers are awarded on criteria that measures overall success as a result of sales, customer satisfaction, and aftermarket service, Volvo states.
Included in the awards presented was the Volvo Group Australia Services Incentive Program, rewarding dealerships on a points based system for their dedication to customers following the truck sale.
TCWA Kewdale topped the points for metropolitan dealers, while Crokers completed a hat-trick for the night as they shared regional and rural honours with Webster Trucks Devonport.
Volvo Group Australia president and CEO Martin Merrick and Volvo Trucks International senior VP Per-Erik Lindström personally congratulated each winner.
“Volvo Group is committed to being our customers’ number one partner of choice through offering a premium customer experience, and tonight we have recognised the dealers who have lived and breathed that philosophy for the last 12 months” Merrick says.
“Our customers drive us to deliver more and the team and I are committed to exceed our customers’ expectations in 2020 and beyond.”
VGA vice president services and retail development Tom Conlon handed each winner their award.
“2019 was another record year for Volvo Group Australia, and we recognise the hard work done by each dealer,” Conlon says.
“Intrinsic to Volvo Group Australia’s success is our dealer network so it is fantastic that we dedicate a night to celebrating and recognising their achievements. All have achieved great results and the competition was intense, but the winners deserve a special mention and I would like to congratulate TCWA Kewdale and Crokers on a great 2019. I am looking forward to their success rolling on into 2020.”
Metropolitan Dealer of the Year: TCWA Kewdale
Regional Dealer of the Year: Crokers Truck Centre
National Leader Customer Satisfaction: Crokers Truck Centre
Aftersales Incentive Award:
1. TCWA Kewdale
2. VCV Sydney Prestons
3. CMV Springvale
1. Crokers Truck Centre
2. TCWA Spearwood
3. CMV Albury
1. Webster Trucks Devenport
2. Webster Trucks Burnie
3. TCWA Geraldton